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Shipping Policy

At IntimateVibes, we understand the importance of discreet packaging when it comes to delivering your orders. We value your privacy and take extra measures to ensure that your package arrives safely and discreetly at your doorstep. This page provides detailed information about our shipping and handling procedures and how we prioritize your confidentiality.

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Secure Packaging:

When you place an order with us, rest assured that we prioritize the security and privacy of your package. We utilize high-quality packaging materials to protect your order during transit, ensuring that it arrives in excellent condition. Our packaging is designed to be discreet, without revealing the contents inside.

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Discreet Delivery: We recognize the need for discretion, especially when it comes to certain products. To maintain your privacy, we do not include any logos, branding, or product details on the external packaging. This way, neither the courier nor anyone else will be able to identify the nature of your purchase.

Additionally, our shipping labels are minimalistic, containing only essential information required for successful delivery. These labels do not disclose the contents of the package or provide any indication of the company you ordered from. Our commitment to discreet delivery extends to the shipping carrier we choose, as we carefully select reputable partners who understand and uphold our privacy standards.

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Secure Handling:

We ensure that your order is handled with the utmost care and attention throughout the entire shipping process. Our warehouse staff is trained to follow strict protocols to maintain the confidentiality of your package. We have robust security measures in place to prevent any unauthorized access to your order information.

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Shipping Options and Tracking:

We offer a variety of shipping options to cater to your needs. During the checkout process, you can select the shipping method that suits you best. Once your order is dispatched, we provide a tracking number that allows you to monitor the progress of your package in real-time. This way, you can stay informed about the estimated delivery date and make any necessary arrangements.

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International Shipping:

We understand that our customers come from various parts of the world. We offer international shipping to ensure that everyone can enjoy our products discreetly. Please note that customs regulations and import duties may apply to international orders, and it's your responsibility to be aware of and comply with these requirements.

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Delivery Timeframes:

The delivery timeframe depends on your location and the shipping method chosen. During the checkout process, we provide an estimated delivery window based on your address and the shipping option selected. While we strive to deliver your order within the provided timeframe, please understand that unforeseen circumstances or external factors beyond our control may occasionally cause delays.

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Customer Support:

If you have any questions or concerns regarding shipping and handling, our dedicated customer support team is here to assist you. Please reach out to us through our contact page or refer to the FAQ section on our website for more information.

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At Intimate Vibes, we take pride in delivering your orders securely, discreetly, and in a timely manner. Your privacy is our utmost priority, and we will continue to maintain the highest standards of confidentiality throughout the entire shipping and handling process.

Return & Refund Policy
Ensuring Your Satisfaction

Eligibility for Returns & Refunds: We accept returns and offer refunds for most products within 30 days of the purchase date. To be eligible for a return or refund, the item must meet the following criteria:

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  1. Unused and Unopened: For health and safety reasons, we can only accept returns or issue refunds for products that have not been used or opened. We are unable to accept returns on items that have been opened due to the intimate nature of our products.
     

  2. Original Packaging: The item must be in its original packaging, with all original tags, labels, and seals intact. This ensures that the product can be resold to another customer with confidence.
     

  3. Defective or Damaged Products: If you receive a defective or damaged item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue promptly. In such cases, we may request photographic evidence or ask you to return the item for inspection.

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